+55 (12) 3895-1225 / 3895-1551 / 3896-1050

Reservation and Payment Policy

Forms of Payment:

Credit card, deposit / DOC / transfer or bank transfer

Default: (as free cancellation policy below)

- Deposit 50% on booking and the balance at check-out (departure).

Special: (non-refundable)

- The view on the reservation with special discounts.

- Within 6 months interest on your credit card.

- At check-out (departure) with pre-authorization of a credit card.

- If the booking is made in advance, We parcel in as often as possible to departure. (Deposit and bank transfer)

We accept Visa, MasterCard, Diners Club and American Express cards.

We work with Itaú Caixa Economica Federal, Banco do Brazil and Santander banks

Please note: Bookings will only be confirmed and guaranteed upon payment of the deposit, with attestation by the agreed date, or pre-authorized credit card.

Cancellation Policy / re-scheduling:
- Low season: The cancellation / re-scheduling the reservation may be made up to 3 days in advance, after this date there will be charge of 50% and with 24 hours of check in will be charged 100% of the booking.
- High season rates, packages and holidays: The cancellation / re-scheduling the reservation may be made up to 7 days in advance, after these days will charge 50% to 24 hours before check in 100% of the reservation will be charged.
- New Year's Eve and Carnival: The cancellation / re-scheduling the reservation may be made up to 30 days in advance, after these days will charge 50% and 7 days before check in 100% of the reservation will be charged.
- Promotional rates, special or discount; differentiated forms of payments, covenants, and re-scheduling "non-refundable" - you can not cancel or change the reservation and is non-refundable.
- No Show (no show): If there is no formal notice and do not happen to check in within 12 hours of the reserved start date, you will be charged 100% of the reservation and the apartment will be released for sale new.
- Waiver after check in: not entitle to any refund, credit or refund on nights, causing the total loss of the amount paid and the obligation to pay the full amount of the package or daily reserved.
Submission of proof of deposit (when performed) is the only way to identify your payment. If this is not sent to the requested date, the booking may be canceled as the above policy.

Extra beds and children:
Extra bed - will be charged 25-33% of the package / daily basis, per person.
One child under 3 years stays free of charge (baby cot free).
One child from 4 to 8 years are charged 12 to 16% of the package / daily basis (50% of the extra bed).
Note: Extra beds or cots are available only upon request and must be confirmed by the inn. Extra beds are not included in the signal will be charged at checkout without discounts or promotions.

Important Information:
Check-in Time (Check-in): from 14:00
Time of departure (check-out): until 12:00
Time for breakfast: 8:30 to 10:30

- Are you going to travel with less or smaller? See what is needed in the link: www.brasil.gov.br / about / tourism / documentation / lower-of-age. Avoid losing your reservation and bring all the documents!

- Know the Rules and Regulation B by clicking on "Rules, Regulations and Contract" in the footer.

- We love animals, and so on Caravela Pousada Bromeliads they will be welcome, but the Ilhabela Pousada Caravela is not prepared to receive them. Note: see earlier because there are restrictions. It is necessary special reserve for animals.

- Minimum of 2 nights for weekends. See fares on a day on Friday or Saturday.

- Bookings are only guaranteed upon payment confirmation with the date agreed upon or pre-authorization of a credit card.

- Recovery by credit card, if provided, may occur only at check-out. If you want that are charged 50% of your booking in advance, please enter the inn. NOTE: We reserve the right to charge or pre-authorize credit cards at any time until check-out. Note.: Cancellations payments made with credit cards may be delayed up to 60 days to refund the operator.

- The values ​​of daily and packages may change without notice.

- When not specified in booking the type of bed, double or single, the exchange may take up to 24 hours and depend on availability of hostel.

SPECIAL INN CARAVELA

Late check-out and Early Check-in:
Boarding at the Inn will be from 8:00 until 20:00 and landing at no extra cost.
In the morning, when you arrive, if the apartment is not available yet, you can check-in and take advantage of our infrastructure, independent of the apartments, including to exchange and store your luggage.
On departure day, the apartment will be available until 12:00. You can check out in the morning and go out to enjoy the island. On your return, enjoy our pool bar or take a shower before traveling.
If you choose to enter the apartment earlier (early check in) or depart later (late checkout), the value is typically half daily basis. Should be warned in advance and depend on availability.

Unfortunately, we do not accept checks.

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